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What are the applications of people/hr analytics in employee/talent development?
in Data Science by Diamond (55,332 points) | 69 views

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Almost 40% of American employers say they cannot find people with the necessary skills for entry-level jobs and almost 60% say entry-level candidates are not prepared professionally.

People analytics is also playing an increased role in evaluation of employee development (or workforce development) programs to close the skills gap. Analytics tools can help human resource management assess company needs, allocate resources to train employees most likely to fill those needs, and then evaluate the results. The goal is to close the skills gap so a company can compete with increasingly agile global competitors.

Data visualizations fed by employee and customer feedback data can show the evolution of employee professional growth. For example, a retail clothing chain may discover through customer feedback that sales associates are friendly, but have trouble providing excellent customer service when items are not in stock. An employee development program can be put in place to educate associates on the keys to customer success. This could take the form of a pilot training program for employees in the lowest-performing locations.

 

The best employee development and talent management programs align employee goals with business goals, and investment is often dependent on the ability to tie these to revenue. The process is successful when ROI is achieved, creating a feedback cycle where success increases revenue and investment in development.

 

by Diamond (55,332 points)

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